Customer’s requesting a “Door to Door” shipping method are responsible for having someone available at the delivery address to sign for and accept the delivery. Costs for re-delivery attempts may be passed on to the customer if the delivery address is unattended at the time of delivery.
Customers are responsible for paying any freight charges incurred by refused shipments and unclaimed goods. Ol’ Bigmouth & Outdoors will make every effort to deliver on time. All orders within South Africa will be packaged and shipped within 2 working days in most cases.
ALL rod orders with additional items will incur additional shipping costs. The shipping charges shown upon checkout will be subject to change as rods need to be shipped separately in a protective rodtube. The updated shipping charges will be communicated with the buyer electronically, and upon acceptance the total shipment will be processed for shipping.
RETURN AND REFUND
Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in it’s original condition and include all the original packaging. Shipping and handling cost are not refundable. All refunds will be made in South African Rands (ZAR). Any incorrect, missing or damaged items received must be reported to Ol’ Bigmouth & Outdoors within 24 hours of you receiving the delivery. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Returns must be carefully packaged, shipped and insured. We will not be responsible for loss or damage to returned parcels. We cannot accept any item that has been used, tampered with or damaged.
Ol’ Bigmouth & Outdoors owns the title of any extra goods shipped with your order that have been despatched in error.
Returns must be shipped to the following address:
Denny Mushrooms (Ol' Bigmouth & Outdoors)
Klipheuwel Road, Phisantekraal